Granny's Puzzle help
Answers to the questions we hear most.
Can’t find your answer? Email hello@dengolabs.com.
How do I play?
Each puzzle is an arrowword: the clues sit inside the grid, and an arrow shows where each answer goes. Fill in the answers with letters from the letter tray. Complete the whole grid to finish the level.
What do the cat and Granny do?
They’re your helpers. The cat reveals one letter. Granny solves a whole word for you.
How do I get more helpers?
Knit an item in every colour to fill a jar of treats with helpers. You can also watch a short optional video for extra helpers; a few are available each day. Watching videos is always your choice.
How do I change my ad privacy choices?
In the game, go to Settings → Privacy choices. This option is shown where consent applies, for example in the EU and the UK.
- iPhone: to change whether apps may track you, go to iOS Settings → Privacy & Security → Tracking.
- Android: to reset or delete your advertising ID, go to Android Settings → Privacy → Ads (the exact path depends on your device).
Read more in our privacy policy.
How do I start over?
Your progress is stored only on your phone. There are no accounts, so deleting the app erases all progress, and it can’t be restored. Reinstall the game to start fresh.
Which languages are there?
English and Turkish. Switch between them in the game’s Settings. Each language has its own puzzles and its own progress.
Still need help?
Email us at hello@dengolabs.com. It helps if you tell us your phone model, its iOS or Android version, and what happened.